Q: How do I place an order?
A: You can place an order at www.hummerfragrances.com
Q: How can I check my order status?
A: Please click here to check your order status.
Q: What payment methods can I use to place an order?
A: We accept Visa, American Express, MasterCard, Discover and PayPal
Q: When can I expect my order?
A: Standard Delivery: (5-8 Business Days)
Q: Why is my phone number required?
A: This information is used to respond to your requests and/or contact you, about your order.
Q: Why is my Date of Birth required?
A: In accordance with our Terms and Conditions , to make a purchase online, you must be a citizen or legal resident of the United States and be at least 18 years of age, at least 19 years of age if you are from Alabama or Nebraska, or at least 21 years of age if you are from Mississippi.
Q: What should I do if I am having trouble placing an order?
A: For any technical difficulties you are experiencing with our website, please contact our online call center at 1- (866) 955-2670 from 9am – 5pm EST Monday – Friday, (except holidays).
Q: What should I do if I could not complete the checkout process
A: If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please call us at 1- (866) 955-2670 from 9am – 5pm EST Monday – Friday (except holidays) to verify your information so that we can process your order.
SHIPPING & SERVICE
Q: What shipping methods are available?
A: Note: these rates are subject to change at any time.
Shipping methods and rates
5 - 8 Business Days
2 - 3 Business Days
Q: What should I do if I only received a partial shipment?
A: It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Please contact us at 1-(866) 955-2670 from 8am – 8pm EST Monday – Friday (except holidays) to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused.
Q: What should I do if I think my shipment is lost?
A: Please contact us at 1-(866) 955-2670 from 8am – 8pm EST Monday – Friday (except holidays) and we will initiate a thorough search of your shipment with the transit company.
Q: What should I do if my shipment arrived damaged?
A: If your order was damaged in transit please contact us at 1- (866) 955-2670 from 8am – 8pm EST Monday – Friday (except holidays) to report a damaged shipment. We apologize for any inconvenience this may have caused.
PRICING & AVAILABILITY
Q: Why are prices different now than when I made my purchase?
A: All prices and availability of products are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information on pricing and availability. However, some of the items on our website may be mis-priced or no longer available at the time you place your order.
Q: What is the return policy?
A: Defective, damaged or incorrect items:
- All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 1- (866) 955-2670 to speak to a Customer Service Representative and receive your return authorization (if eligible).
- You must have purchased the item from us at www.hummerfragrances.com
- If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
- To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
- We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
- Damaged or defective items returned without their original packaging will not receive a refund.
Q: How do I unsubscribe from promotional emails?
A: You can stop receiving promotional email messages by following the instructions provided in any such message. You may also request to stop receiving these communications by clicking UNSUBSCRIBE at the bottom of this and all pages.
Q: How do I reset my password?
A: Please follow the "Forgot your password?" link from the signin page. Follow the instructions on the page. You will be emailed a password reset link, which will allow you to create a new password.
Q: How do you use my personal information?